Refund policy

At Precision Performance Labs, customer satisfaction is our priority. We aim to provide a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to our return conditions. For health and hygiene reasons, consumable products must remain unopened, unused, and sealed unless faulty or damaged. Please contact our support team before returning any item. We are committed to handling every request fairly and in accordance with applicable consumer rights.

1. What Products Can Be Returned

We accept returns only for new, unopened products. Final sale items cannot be returned.

2. Return Time frame

Returns are accepted within 14 days of delivery.

3. Item Condition Requirements

We accept returns for both defective and non-defective products, provided the items are new and unused, in their original packaging, and include all original tags and accessories.

4. How to Start a Return

To initiate a return, contact us at support@pplabs.co.uk with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

5. Return Shipping Costs

We provide a free, prepaid return label for all approved returns — simply download and print it once your return is approved. No restocking fees apply.

6. Return Address

If Precision Performance Labs determines that a return is necessary, please send the item to:

7 Mostyn Road, Hazel Grove
Stockport, SK7 5HL
United Kingdom

Please do not send an item to the return address before contacting us and receiving instructions from our customer service team.

When contacting us about an order, please provide your order number and a clear description of the issue. Photos or other supporting information may also be requested to help us review the matter.

7. Refunds

Refunds are processed within 14 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

8. Exchanges

We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.

9. Contact Information

If you have any questions about your returns, just reach out to us at support@pplabs.co.uk. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.